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FREQUENTLY ASKED QUESTIONS

  • What should the homeowner do to prepare for an appointment?
    PREPARING FOR YOUR PHOTOGRAPHY APPOINTMENT ** Please do all cleaning/ staging before the photographer arrives. He/she cannot wait for any reason. NOTE: Please do not schedule the appointment on the same day that you have scheduled workers, inspections, cleaners, stagers, etc. to be there. ***For cancellations, notice must be provided before 8pm the day before the appointment to avoid late cancellation / not ready fee. CHECKLIST General De-clutter as much as possible. Store excess items in rooms we will not be photographing if applicable: garage, closets or any place that will not be photographed or be visible from adjacent areas to be photographed. Replace all light bulbs that are burned out. Tidy/Hide power cords/cables where possible. Turn off ceiling fans (keep the light functional, fan switched off). Turn off TV and put remotes away. Hide pet items such as bowls, toys and bedding, including cat condos. Kitchen Dining Areas Leave decorative items on the countertops, remove clutter, mail, etc. Clean and put away all dishes/cutlery. Remove all detergents, dish rack, dish towels. Remove ALL objects from fridge i.e. magnets, photos. Bathrooms Put toilet lids in the down position. Make sure toilet paper roll is not empty. For showers with glass doors (or with curtains you plan on leaving open) remove shampoo bottles, soap, etc. Remove all tooth brushes/tooth paste/razors/hair dryers. Remove bathrobes and fold towels neatly. Make sure glass and mirrors are clean. Smudges or residue on glass will be visible. Outside Areas Remove CARS and other vehicles from, driveway, in front of home and carports. Remove or hide all gardening equipment, tools, hoses. If hoses are to be left out make sure they are wrapped neatly. Remove toys including pool toys, except installed play structures /swing sets Rake up sticks, leaves, paper and other litter. Clean up weeds in landscaping beds. 60 Minutes Before Photographer Arrives Adjust all window blinds so that the slats are parallel to the floor (so they can be adjusted as needed) Turn off all televisions and ceiling fans. Turn on all lights in every room and hallway, including table lamps. Put pets away. Move CARS and other vehicles to ensure they will not be seen in photos Please call 770-521-9219 with any questions that you may have about your appointment. Note: We do have a lockbox key, so it is not necessary for you to be home if we have been provided with a CBS code (the “call before showing code”) by the agent.
  • What is the cancellation or postponement policy?
    We understand schedules can be hectic and weather can be unpredictable. Since neither of us can control the weather we try our best to be as accommodating as possible a request to reschedule is made. If your staging or preparation of the property is delayed, please give us notice well ahead of time. We require a minimum of 24 hours notice to reschedule at no charge. Same day cancellation fee is $75.00 We always try to accommodate rescheduling - however, if our team is not notified and we show up and the house is not ready to shoot, we charge $75.00 plus any travel charges if applicable. You can find more info in our Terms of Service.
  • Is my listing in your service area?
    Travel included for shoots within service area. ​We service the following counties with no travel fee*: Fulton County, Forsyth County, Carroll County, Cobb County, Coweta County, Douglas County, Fayette County, Gwinnett County, Cherokee County, Dekalb County Travel Fee applies for the following counties*: Bartow County, Clayton County, Dawson County, Hall County, Henry County, Jackson County, Pike County, Rockdale County, Spalding County, Walton County *The service areas above may occasionally vary depending on availability. Please contact the office for a quote if your listing is outside our normal territory. ​
  • What is your turnaround time?
    We provide next-day turnaround on photos Mon-Sat, as well as for 3D Matterport virtual tours, and dedicated property websites. We do our best to deliver videos as fast as possible - our standard turnaround is 2-3 business days for video, though we can rush delivery when requested.
  • Should I be present at the shoot?
    It is optional. We always recommend meeting the photographer at the shoot if possible, as this is the only time to review and approve the photos. If no one is there to meet the photographer, they will use their best judgement and the photos are automatically approved. If no one will be there to meet the photographer, please make sure to provide us with access information. Our photographers do have access to SUPRA lock boxes using a CBS code to be provided prior to the appointment.
  • Are you a ShowingTime+ "Showcase Media Provider" / Photographer?
    Yes we are! You can order services from us here at AHT through your ShowingTime+ account. If you have any questions, feel free to reach out any time.
  • Why should I use your services?
    Advantage Home Tours is your local team of talented, highly trained and vetted content media producers in the Metro Atlanta area - you can find us headquartered in Alpharetta, GA with media specialists in a wide range of locations inside and outside the perimeter. We always go above and beyond for our clients, pushing industry-leading delivery times and never sacrificing quality. Our stunning photos, cinematic highlight video tours, aerial drone photography and videography, 3D Tours by Matterport, beautiful dedicated property websites, and marketing insight will give you the edge you need to stay ahead of the competition. ☑ NEXT-DAY TURNAROUND (Mon - Sat) ☑ UNMATCHED VALUE ☑ CONSISTENT HIGH-QUALITY ☑ LIFETIME WEBSITE HOSTING ☑ YOUR DEDICATED TEAM If you want to give us a try we'll take excellent care of you, and we're confident that we will earn your repeat business. Feel free to email us at info@advantagehometours.com or call our company line at 770-521-9219
  • Why your photos and videos?
    Your photos are all taken by our talented photography team whom are vetted and highly-trained to produce consistent results. We also have a dedicated photo editing team and QA staff to yield the highest-quality photos every time. You will receive your beautifully, edited photos on the next day - Mon through Sat. Your videos are all produced by our in-house videography team and drone pilots. This team is vetted and highly-trained to consistently produce the best video for your investment. We are always innovating on new ways of shooting and editing so your videos are fresh when shared online and posted on social media.
  • Why better photos?
    Better photos will help you sell your listing for more. Photos are a reflection of you and your listing. How do you think poor quality photos reflect in the quality of your marketing, your listing, and your brand? Now, let's get you better photos :) Here are some significant photo marketing statistics: High quality images generate approximately 17% more demand. (Carnegie Mellon University) Buyers spend 60% of their time looking at listing photos and only 20% at descriptions. (National Association of Realtors) Real Estate Listings that include aerial photos sell 68% faster than listings that don’t. (National Association of Realtors) According to the NAR 73% of sellers want to list with an agency that uses videos. (National Association of Realtors)
  • Why better video?
    Video is the most effective way to share your message and help your brand reach its potential. You can easily share videos online through social media, email, text, ads, and reach thousands of people with your message with a click of a button. Here are some significant video marketing statistics: "Social video generates 1200% more shares than text and images combined." "Content marketing rakes in conversion rates six times higher than other methods." "The average user spends 88% more time on a website with video." At Advantage Home Tours we can help you create engaging, awe-inspiring content that converts your audience into true-fans and more business.
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